Your information, handled with care
This notice describes the limited information used during the Nativian concierge pilot. It is an operational summary and may be updated before the public pilot begins.
What we collect
When you request availability, we collect your name, selected experience, preferred language and time, group details, optional note, and basic campaign attribution.
Why we use it
We use the information only to prepare your request, contact suitable local hosts, operate the experience, and understand whether the pilot is useful to travelers.
Analytics
We use anonymous usage analytics to understand how the pilot performs. Analytics events do not contain your name, message, or note.
Experience feedback
If you complete our feedback survey, your answers are linked either to your booking or to the private survey link created for the experience, so we can understand and improve your experience. One response is accepted per survey. Anyone with your personal feedback link can submit it, so please keep the link private.
Providing an email for news about future experiences is optional. We use it for those emails only if you choose Yes. You can withdraw that choice by contacting us at the address below. Survey answers and any email you provide are not sent to Analytics.
We use Firebase and Google reCAPTCHA to store feedback and help detect automated abuse. Feedback is retained until Nativian deletes it; you can request access or deletion by contacting us.
Storage and sharing
Requests are stored without automatic expiration until Nativian deletes them. Access is limited to the Nativian team, and only the details needed to arrange an experience are shared with a selected host.
Contact
To ask a privacy question or request access or deletion, email privacy@nativian.com.